JCCSF Arts Patron Policies & Information

Patron Policies

Ticket Exchanges & Refunds

We understand that plans change. Please call the Box Office at least 48 hours before the scheduled event to exchange your tickets for another available program. An exchange fee of $5.00 per ticket will apply; as will additional charges for exchanges into higher-priced events. Sorry, there are no refunds.

Late Seating

We try to begin performances as close to their starting time as possible, so please be on time. If you arrive after the performance has begun, you will be instructed to wait outside the theater balcony until an appropriate interval, as a courtesy to the performers and the other audience members. All late arrivals may or may not be seated, at the discretion of the House Manager. If you are seated, every attempt will be made to place you in your assigned seats; however, we cannot guarantee that we can seat you in your assigned seat. Latecomers that are placed in an alternative seat location are welcome to move to their assigned seat at intermission. Please do not attempt to seat yourself during the performance; the ushers will assist you to a seating area. This policy is designed for your safety and security. We thank you for your cooperation.

Lost or Misplaced Tickets

If tickets are lost, the Box Office will issue new tickets to be left at Will Call. Replacement tickets are available one hour prior to the performance. Please bring a valid photo ID.

Donate Tickets

If you are unable to use tickets for an event, you may donate your tickets back to the JCCSF. Tickets must be donated at least 48 hours before the event. In return, a tax deduction receipt equal to the face value of the ticket(s) is provided. All donated tickets must be returned to the Box Office in advance of the event.

Reduced Rate Parking

Reduced rate event parking is available in our underground garage for most Arts & Ideas events. To receive reduced rate parking, bring your parking ticket to the Front Desk inside the JCCSF or let the parking attendant know you attended an event when exiting the garage.

Services for Patrons with Disabilities

All events are wheelchair accessible. To request wheelchair seating or have other seating needs, please call the Box Office at 415.292.1233.

Assisted listening devices are available at the Box Office beginning one hour prior to each event.

Sign Language Interpreters are available upon request. Please call the Box Office at 415.292.1233 at least 48 hours in advance of the program.

Theater Technical and Rental Information

Theatre Rental Information

For information about renting Kanbar Hall, or any rooms at the JCCSF, please contact Private Events or call 415.292.1269.

Rental prices and general rental guidelines can be found by visiting the JCCSF Private Events website. See below for technical information about our theater, Kanbar Hall.

Theatre Technical Information

Please use the links below to download information about the technical specification for Kanbar Hall. This information is updated regularly but please contact the JCCSF’s Production Manager, Lily Rea, to verify availability and for the most up to date information at 415.292.1213.

General Facility Overview
Audio Overview
Lighting Overview
Video Overview

Ushering/volunteering

Becoming a volunteer usher for Arts & Ideas at the JCCSF is a great way to get involved. Ushers assist JCCSF staff with the greeting and seating of guests before an event and during intermission. After guests are seated, ushers are welcome to enjoy the performance or lecture for free.

We welcome applications from anyone in the community. Ushers are expected to arrive on time before every show they choose to work, wear proper attire (all black) and to extend a warm welcome to all of our JCCSF guests.

For further information on current volunteer opportunities, please contact Dee Leitner at 415.802.1540 or dleitner@jccsf.org.

Apply to Volunteer using this form here!