We’re here to help. Just give us some information about what fitness changes you’re looking for in the form below and we’ll get right to it! For other questions, please email our customer support at firstname.lastname@example.org and we’ll do our best to get back to you within three business days.
After successful submission of your request, you will be emailed a confirmation that it has been received.
To guide you, here are a few common requests:
- “I’d like to return for in-person workouts!” – Great! If you are an active member, we’re excited to see you. If you are currently on hold, please fill out the form below as “Return From Hold” and we’ll reactivate your membership.
- “I’d like to place my fitness membership on a complimentary hold” – Simply fill out the form below, select “Hold” and we’ll place your membership on hold. You can come back from hold anytime by visiting this page and selecting “Return From Hold.” Membership holds are complimentary through October 31, 2021. On November 1, 2021, our $25/month hold fee will be reinstated.
- While cancellation is an option, we’d love the opportunity to show you the changes we’ve made to the Fitness Center to keep you safe. If you’re on the fence, we get it, but do encourage you to place your membership on hold for now.
Looking for something else? Visit our Policies & FAQs.
Membership Change Form