JCCSF Fitness Mobile App

PLAN YOUR WORKOUT
ANYTIME, ANYWHERE!

Our mobile app takes the work out of planning your workouts. Reserve classes, check in to the fitness center, view your schedule and stay connected wherever you are.

Preview of the updated JCCSF Fitness app

DOWNLOAD IT NOW

Your app just got better

A fresh look with new features to help you stay motivated.

Track your fitness achievements with achievement badges
See class intensity levels
Connect Apple Health to count your steps
Sign in faster with Face ID
Explore a fresh new look and updated functionality

Already have the app?

If automatic updates are turned on, the app may update on its own. Otherwise, download the update it in the App Store or Google Play, then sign in with the same email and password you already use.

Good to know: Your account information, class history and upcoming reservations carry over to the updated app when you log in.

New to the app?

Open the App Store or Google Play Store, search “JCCSF Fitness,” and download the app. Log in using the email associated with your JCCSF Fitness account and follow the prompts.

What you can do

Quick Start Guide

With the mobile app, you can:

Check in to the Fitness Center from your phone
Find and reserve Group Fitness classes
View and manage your upcoming reservations
Cancel a reservation with one tap
Request Personal Training and Pilates sessions
Check your training session balances
Stay up to date on facility schedules, closures and JCCSF happenings

The fitness app is only available to members with an active JCCSF Fitness Center Membership. If you are not a fitness center member but have purchased specialty classes, like Pilates reformer classes or 1-on-1 training sessions, you will have limited access to the app features and will not be able to register for our group fitness classes.

Getting Started

First, create an account in the mobile app.

Register with the email address associated with your JCCSF Fitness Center membership and click “Enter password”
We’ll email you a temporary PIN to the email address provided in the previous step
Enter your PIN and create your app password and click “Login”

If you don’t know your email address, please call 415.276.1531 or email [email protected]

REGISTER FOR GROUP FITNESS CLASSES

Registering for classes is simple.

From the home screen, touch the Classes icon to view classes in the upcoming week
Select your class and touch Reserve
Go ahead and add it to your calendar
It will change to Reserved and you’re all set!
To learn more about a class before reserving, just touch the name of the class for more information

Group fitness class registration begins 7 days prior to the class start time. And you’ll need to check in at least 10 minutes prior to class time to keep your spot.

CAN’T MAKE YOUR CLASS?

No problem. You can cancel by:

Selecting the My Reservations icon.
Select Today or Upcoming classes to find the class.
Then touch the Cancel button next to the class you want to cancel.
You’re all set!
Canceling as soon as possible and at least 1 hour prior to class time is appreciated to open spaces for other users.

Need help canceling your class reservation? Stop by the Fitness Floor Desk, call us at 415.276.1531 or email [email protected].

STAY IN THE KNOW

Stay up to date with JCCSF happenings by allowing notifications on your phone via your phone system settings.

HAVE ANY QUESTIONS OR NEED ADDITIONAL HELP?

If you already have the app, you can use the help function to contact us for support.

If you are having trouble accessing the app or have other questions, please stop by the Fitness Floor Desk or contact us at 415.276.1531 or email [email protected] for assistance.

FAQS

Do I need to be a JCCSF Fitness Center Member to use the app?

Yes. Our fitness app is only available to members with an active Fitness Center Membership. If you are not a fitness center member but have purchased specialty classes, such as Pilates Reformer, or 1-on-1 training sessions, you’ll have limited access to the app features and will not be able to register for our group fitness classes.

I’m not a JCCSF Fitness Center Member but I have purchased Pilates Reformer classes and/or 1-on-1 training sessions. Can I use the app?

Yes, but you will have limited access to some app features like registering for our group fitness classes. You will, however, be able to get notifications, request 1-on-1 trainings, and register for or cancel Pilates Reformer classes.

How do I download the app?

On your smartphone/tablet open up the Apple Store or Google Play store. Search “JCCSF Fitness.” Don’t forget to delete our old app.

How do I update the app?

Open the App Store or Google Play Store, search “JCCSF Fitness,” and tap UPDATE. If automatic updates are turned on, the app may update on its own. If you have never used the app, download it from the same store search.

Will I lose my reservations or class history when I update?

No. Your account information, class history and upcoming reservations transfer to the updated app when you log in.

I forgot my password. How do I log back into my account?

If you forgot your password, please go to the login screen and click “forgot password”. You will be sent an email to the email address used when creating your account in the app. The email will have a 6-digit PIN number. In the app, create a new password, confirm the new password and enter the 6-digit PIN number. Click “Login”.

What is Face ID login?

Face ID lets you log in without typing your password each time. After your first login, you can choose to enable it. Face ID is optional, and you can continue using your email and password instead.

I updated the app and it isn’t working properly. What should I do?

Try logging out and back in. If that does not work, delete and reinstall the app, then log in again. Your account information will still be available.

What devices can I use to access my account?

You can download the app from any smart device from Google Play or Apple stores.

How do I access the group fitness class schedules?

Open the app and click on the “Classes” icon from the home screen. You’ll now have access to our weekly schedule of classes and will be able to filter classes by the day, time, instructor and class name.

How do I search for group fitness classes?

It’s easy to find a class to attend. You can browse our class schedule in four different ways:

On the weekly class schedule, select the day you would like to work out to see which classes are available that day.
If you know a class will be held on a specific day, such as Zumba with Maricela on Tuesdays, search for that class by clicking on Tuesday and typing “Zumba” or “Maricela” in the search bar. Or you can just scroll down the list of classes for that day. It’s that easy!
Classes can be filtered by type, (i.e. strength, dance, cycling, yoga, Pilates, etc.) using the Menu at the top right hand corner.
You can use the global Search function by going to the menu icon on the upper left corner, selecting “Search”, and entering the name of the class, class type, or instructor.

Can I still use the website instead of the app?

Yes. You can still access schedules and make reservations through the JCCSF website using a web browser.

What are achievement badges?

Achievement badges recognize milestones and participation. Check your profile to see badges you’ve earned as you use the app.

How does “Add to Calendar” work?

The Add to Calendar button uses your phone’s default calendar. If Google Calendar is your default, the event will be added there. If Apple Calendar is your default, the event will be added there instead. Make sure the JCCSF app has permission to access your calendar in your device settings.

How do I log out of the app?

There’s really no need to log out, but if you want to, just click on the top left menu. Under “General” click “Account”. An account page will open where you can select logout.

Why should I turn on push notifications?

So that you can stay up to date with happenings at the JCCSF. Notifications will include

Facility updates
Closures, holiday hours, events, etc.
Group fitness class notifications
Personal training reminders and notifications

I turned off push notifications. How do I turn them back on?

Follow these steps:

Go to phone Settings > JCCSF > Notifications
Swipe Notification On (button should turn to green as shown in the image to the right)

Still having issues?

Reach out to us! Send us an email at [email protected] or call us at 415.276.1531.

Become a JCCSF Fitness Center member

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