Guidelines and Policies
Relaxation is Close at Hand
We recommend scheduling your appointment at least 48 hours in advance. On the other hand, if you're already here, we accommodate walk-ins whenever possible.
Need to reschedule? Not a problem. Simply let us know 24 hours in advance. Changes and cancellations with less than 24-hour notice are subject to a fee equal to 50% of the treatment price. Please arrive early as starting late will result in a shorter session time.
Massage – ages 18 and older. Facials and chair massage – ages 13 and older with parental/guardian approval.
Let Us Know
When booking your appointment and again upon arriving, please be sure to let us know of any special needs, medical conditions, pregnancy or injuries.
Arriving 15 to 20 minutes prior to your appointment ensures time for a calming shower, steam or sauna. Robes, towels and lockers are provided. Wearing undergarments is optional but not required. Excluding the area being treated, you will be fully draped throughout the session. Gratuities are always appreciated.
For a spa appointment, please contact 415.292.1248 or firstname.lastname@example.org.